ITSM and ITOM in Jira Service Management

Pre-Flight Briefing: ITSM and ITOM

On paper, the IT Service Management and IT Operations Management market is a crowded space filled with many of the same sounding capabilities, features, and integrations, with artificial intelligence being the latest complication to the evaluation process.

What separates Atlassian’s Jira Service Management platform from the rest of the market is the data model (what they have branded as the Teamwork Graph), and the ability to quickly configure workspaces, without enforcing unnecessary conformity.

Incident, Major Incident, Problem, Change, Asset Management—they all work tightly together with the critical features modern organizations expect.

Jira Service Management Solution Benefits

  • Brandable End User Portal
  • Rovo A.I. Agents
  • Cross-departmental workflows
  • Integrations with key systems
  • Collaboration through Slack and Teams
  • Native Reporting and Analytics
  • Native Knowledge Base
  • Built on the Teamwork Graph for easy expansion

Pre-Flight Briefing on ITSM & ITOM

Short video coming soon!

Ready to Get Started?

Jira Service Management combined with Flight Crew’s Agile Implementation Methodology means that your IT team(s) can be up and running in a matter of weeks (if not faster!). We will work with you to understand your specific processes and tools, and right-size the solution to meaningful outcomes. 

This project has never been easier. If you’d like us to provide a personalized session to discuss your organization’s needs specifically, please Contact Us.

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