ITSM & ITOM in Jira Service Management
On paper, the IT Service Management and IT Operations Management market is a crowded space filled with many of the same sounding capabilities, features, and integrations, with artificial intelligence being the latest complication to the evaluation process.
What separates Atlassian’s Jira Service Management platform from the rest of the market is the data model (what they have branded as the Teamwork Graph), and the ability to quickly configure workspaces, without enforcing unnecessary conformity.
Incident, Major Incident, Problem, Change, Asset Management—they all work tightly together with the critical features modern organizations expect.
Jira Service Management Solution Benefits
- Brandable End User Portal
- Rovo A.I. Agents
- Cross-departmental workflows
- Integrations with key systems
- Collaboration through Slack and Teams
- Native Reporting and Analytics
- Native Knowledge Base
- Built on the Teamwork Graph for easy expansion