Transformation Assessments

Transformation Assessment Overview

Transformation Assessments are an analysis of your Service Management program where an Architect looks at your existing tools, processes, and stakeholders and puts together a detailed and quantifiable roadmap of the areas that would benefit from Jira Service Management (JSM).

The assessment directly addresses what our clients are typically looking for:

  • More Strategic Use of Tools
  • Consolidating Tools and Applications
  • Right-Size Investment and Spend
  • Workflow and Integration Opportunities
  • Ensuring Proper Program Governance

Assessment Focus Areas

Whether you are looking to migrate from a tool like ServiceNow, Zendesk, BMC Remedy, or Fresh Service, our Transformation Assessment includes the following areas as part of the evaluation to ensure you have a comprehensive understanding of where you are today.

ITIL Alignment

Process Best Practices

User Experience

Feature & Functionality
Gap Analysis

Tools & Technologies

Integrations

Our Assessment Process

The whole process is only three steps and is typically completed within one week from the kickoff to when the assessment is ready for review.

Step 1:
20 Minute Kickoff Call

Step 2:
Process Review Session(s)

Step 3:
Assessment Results Review

Assessment Steps & Timeline

Step 1:
20 Minute Kickoff Call

We meet with your team for less than thirty minutes to discuss expectations for the assessment and scheduling of the review sessions.

Next we hold a two-hour process review session and stakeholder interview to gain an understanding of your existing processes and use of any related Service Management tools. The key focus areas include:

  • User Experience
  • Process Area Best Practices
  • Feature / Gap Analysis
  • Critical Integrations
  • Development Best Practices

Step 2:
Process Review Session(s)

Step 3:
Assessment Results Review

After the analysis period is completed we will provide a detailed assessment of what areas would easily benefit from JSM, as well as identify any areas that may not be a good fit, although rare.

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