The Great Service Management Reset:
How, When, and Why Customers are Leaving ServiceNow for Atlassian JSM
With an estimated market share of 70%, ServiceNow has grown to become one of the most successful stories in the cohort of companies that began that began the “Software-as-a-Service” revolution for delivering software. And in 2025, the financial story of NYSE: NOW is a story of continued year-over-year growth.
But now, for a variety of reasons, including overly aggressive sales tactics and difficult implementations, customers are looking to either right-size or replace their ServiceNow tooling, looking for platform(s) that are better fit for what they are trying to accomplish and require less overhead to implement, expand, and administer.
Join us on Thursday, October 9, 2025 at 1:00 PM EDT to learn why are they leaving, where are they going, and how are they getting there.
We Will Discuss the Following Topics in Detail:
- Brief History of "Modern" Service Management
- When to Make the Decision to Move
- How to Evaluate if a "Rip and Replace" or "Right-Sizing" is More Appropriate
- Why We See JSM as a Better Fit for Service Management Use Cases