Webinar Library
Jira Service Management Webinars
Learn more about Atlassian Jira Service Management and industry best practices by viewing our previous webinars below!
The Great Service Management Reset - October 2025
How, When, and Why Customers are Leaving ServiceNow for Atlassian JSM
With an estimated market share of 70%, ServiceNow has grown to become one of the most successful stories in the cohort of companies that began that began the “Software-as-a-Service” revolution for delivering software. And in 2025, the financial story of NYSE: NOW is a story of continued year-over-year growth.
But now, for a variety of reasons, including overly aggressive sales tactics and difficult implementations, customers are looking to either right-size or replace their ServiceNow tooling, looking for platform(s) that are better fit for what they are trying to accomplish and require less overhead to implement, expand, and administer.
Applying AI to ITSM – A Practical & Foundational Approach with Jira Service Management – August 2025
Discover how to create a practical roadmap for incorporating Artificial Intelligence into your IT Service Management workflows with Jira Service Management (JSM).
Whether you’re looking to maximize your existing AI investment or are just beginning your journey, join Flight Crew experts as we explore how to effectively identify, strategize, and deploy AI use cases that delivery meaningful improvement for end-users, agents, and managers.
Human Resources in JSM - July 2025
Improving employee experiences is easy with Jira Service Management.
Whether you are replacing a shared inbox or a legacy tool, the Jira Service Management platform provides a system of engagement for your people to get help with issues, requests, and knowledge, with granular control of visibility, and automation that extends into your existing HCM and tech stack.
We will showcase Flight Crew’s Agile Implementation Methodology, and when combined with the power of the JSM platform, how that leads to a full-featured solution from design to go-live in just a matter of weeks.