Unlock the True Power of JSM Assets

Flight Crew Best Practice Asset Schema Library

Stop treating tickets as isolated events. Our expert-designed asset schema library transforms Jira Service Management into a living data model — connecting your people, services, hardware, and processes into the Atlassian Teamwork Graph.

Go Beyond Basic Ticketing

Most JSM deployments barely scratch the surface. Without structured asset data, you’re flying blind — reporting is hard, impact is unknown, and every ticket is a dead end.

Before Asset Schemas

Tickets are siloed with no context about what they affect
Business impact of incidents is unknown and unquantifiable
Support groups and approvers must be identified manually
Reporting is painful — disconnected custom fields, exports, spreadsheets, guesswork
Priority is set by gut feel, not data-driven criticality scoring
No stakeholder mapping — wrong people notified, wrong teams engaged

After FCC Best Practice Asset Schemas

Every ticket is linked to affected services, hardware, and applications
Business criticality auto-calculates incident priority from asset data
Support groups, owners, and approvers are determined automatically
Rich, native reporting powered by the full Teamwork Graph data layer
Organizational relationships drive every routing and escalation decision
AI-powered Rovo agents unlock intelligent automation across your CMDB

How It Works

Step 01

📦 Install the App

Flight Crew will install our Asset Schema Manager into your JSM Cloud instance. No configuration needed — it runs natively as a Forge app.

Step 02

🗂️ Browse the Library

Explore expert-designed schemas spanning IT, HR, Facilities, Software, Vendor Management, and more. Preview object types, attributes, and data relationships before importing.

Step 03

⚡ Import & Customize

Import your chosen schema with one click — core lookup data, classification types, regions, and US states come included. Then customize the model to fit your organization.