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Artificial Intelligence / Thought of the Month

AI in Service Management – Part 2: Balancing Innovation with Pragmatism

In Part 1 of this series, we framed artificial intelligence as what it truly is: an automation tool. The goal isn’t to chase novelty, but to apply AI strategically where…

Comments Off on AI in Service Management – Part 2: Balancing Innovation with Pragmatism
September 4, 2025
Artificial Intelligence / Thought of the Month

AI in Service Management – Part 1: Cutting Through the Noise

AI Company: We trained this dog to talk. It doesn't actually understand language, but it kinda sounds like it's having a conversation by mimicking the sound of human speech.  CEO:…

Comments Off on AI in Service Management – Part 1: Cutting Through the Noise
August 6, 2025

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