Fly Further.
Achieve Faster.
Crawl – Walk – Run – Fly on your Service Management journey.
We Do Service Management
Let our team of experts guide you on your Service Management journey.
Transformation
Assessments
A complete look at your current Service Management program and a quantitative roadmap for transforming how your organization works.
Solution Design &
Implementation
Complete end-to-end planning and implementation services for your Service Management transformation.
Best Practice
Guidance & Advisory
On-call experts to help with your technical and process Service Management requests.
Maintenance &
Administration
Technical resources to assist with enhancements, defect remediation, and support.
Who Is Flight Crew?
We are an expert consulting firm dedicated to Atlassian Jira Service Management.
Flight Crew was founded by a group of Service Management professionals that have spent the past 13 years implementing Enterprise Service Management platforms, and have received a number of accolades, including one of the founders becoming a ServiceNow Certified Master Architect.
The Flight Crew team has helped customers successfully transform their Service Management programs and tools with a proven process-first approach.
What We Offer
Solution Development
Work with best-in-class architects to design and build a solution that seamlessly integrates with all other key systems.
Tech Implementation
Technical experts to help develop your overall solution and integrations.
Business Process Consulting
Take advantage of our process expertise to apply practical process transformation as you retire legacy systems.
Program Strategy
Keep an eye on Phase 2 and beyond, work with experts to understand how to build and staff your team, and align key stakeholders to ensure program sustainability.
Organizational Change
Planning and assistance for the impact to your organization and culture that typically result from digital transformation activities.
Industry Expertise
Delivering decades of experience and hundred of projects successfully delivered on-time and under budget.
Our Partners
Why Jira Service Management?
Choose Forward. Choose Atlassian.
When we first evaluated Jira Service Management (JSM), we simply looked at the platform as an alternative for customers not ready or willing to invest in the ServiceNow platform. However, we quickly realized that lens for evaluation was not the correct one; a better way to look at it is that Atlassian provides a different philosophy and design of what a Service Management platform should be.
And for the majority of our customers, Jira Service Management is exactly what they need.
"Our approach to Service Management is geared towards making sure outcomes are achieved with appropriate timelines and visibility.
With a crawl, walk, run implementation and roadmap, we make sure that business value is shown back and a plan is in place for the future. With Jira Service Management, you’ll be at Fly in no time. "
- Your Flight Crew
Prepare for
Takeoff
Let our team of Service Management experts transform how you work and take you from Crawl to Fly.