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        • The Great Service Management Reset – ServiceNow to JSM – October 2025
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Operational Technology / Thought of the Month

10 Reasons Why OT Teams Would Leverage Jira Service Management (JSM)

The IT/OT Convergence is happening now.  Our thoughts on what is happening and things to consider in our IT/OT Convergence in Service Management paper. Summary: OT Needs Lightweight Governance, Not…

Comments Off on 10 Reasons Why OT Teams Would Leverage Jira Service Management (JSM)
January 30, 2026
Operational Technology / Thought of the Month

IT/OT Convergence in Service Management

The Quiet Collision that’s becoming the New Operating Model What’s happening across industrial, utilities, transportation, energy and facilities-heavy operations isn’t a mandate to merge IT into OT or vice versa. …

Comments Off on IT/OT Convergence in Service Management
January 30, 2026

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